Support

SweetRelease Pre-orders is provided by International Supply Consulting. We're happy to help with setup, questions, or issues.

Contact

Email patrickward@isc-na.com. We aim to respond within one business day.

Before you reach out

Most issues are setup-related. It helps to confirm:

• Your gated holding location has no fulfillment service connected, and is selected in the app's Settings.
• Your preorder products are stocked at the gated location, tagged preorder, and set to "continue selling when out of stock".
• Your release destination (live warehouse) is selected in Settings.

When emailing about a specific order, include the order number so we can trace it.

Common questions

• An order shows "sold out" but I have stock. Turn on "continue selling when out of stock" for preorder products.
• A held item shows an error. Usually the product isn't stocked at the gated location — add inventory there.